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FAQ

Here to answer all your q's

  • I just ordered, when will my order ship out?

    We cannot wait for you to see your new home goods in person! Our team ships everyday of the week (Mon-Fri), so expect a tracking number in 1-3 business days. If you have any questions about your order please email the team at hey@hudsonandoak.com

  • Do you offer free shipping?

    Yes! For Canadian orders we offer free shipping over $175 and for US orders over $250!

  • What are your planters made of?

    Excellent question! Our planters are made of a custom sourced fibreglass compound that is the same material used in components of cars, kayaks and boats, hence why they are lightweight! We chose this material because of its durability (rated for -20 C/-4 F), its nonporous properties and it being an overall high quality material. Our planters are thick-walled and finished in outdoor durable paint, so they can be used outdoors and indoors.

  • How do I care for my planter?

    We use professional quality paint that can endure the elements, however, due to their unique characteristics, they can be prone to scuffs, scratches and cracks if not handled with care. Use a damp cloth to gently wipe down any dirt marks that may occur.

  • How do I know which size of planter will fit my plant?

    We got you covered! The easiest way is to measure its current nursery plastic pot. All you need to know is the diameter x height. The best rule of thumb is for your Hudson + Oak planter to be 2 inches larger than your current nursery pot. Still feeling lost? Just send us an email and we will get back to you asap to help you out!

  • What if something is out of stock?

    The best way to stay in the loop is to follow us on instagram @hudsonandoak where we announce all of our restocks and subscribe to our newsletter. Want to know a certain ETA? Send us an email at hey@hudsonandoak.com and one of our team members will promptly answer your questions!

  • Is your tableware dishwasher safe?

    Yes! Dishwasher, microwave and oven safe up to 450 degrees.

  • Do you offer services for other businesses, interior designers, hotels or restaurants?

    Yes! We are happy to offer exclusive pricing to trade partners. Send us an email to hey@hudsonandoak.com, we would love to chat.

  • I broke a dish! What should I do?

    Things happen! We’re here to help. Send us an email and we’ll find a solution. 


  • Does your dishware scratch?

    All matte and semi-matte finishes are susceptible to superficial marks from your flatware but they’re not scratches, this is a residue which is removable with a mixture of lemon and baking soda or Bar keeper’s Friend. Give your dishes a light scrub for new life!


  • Do your tableware items vary from one to the next?

    Our tableware is hand finished and made of 100% porcelain. Each piece is made using locally sourced and recycled clay. Allowing slight variations in the natural glaze, while remaining consistency in size.

  • Do you dishes stack?

    Our tableware item are meant to stack with each item of the same group. When we go to ship your items we do test each stacking. For safety we recommend to only stack 4 high and within the same colour.

  • Do you offer wholesale?

    Yes, we offer a wholesale program! Email our team at hey@hudsonandoak.com and one of our team members will be happy to answer all your questions!


  • Where do you ship to?

    At the moment we ship to Canada + USA. However, we never say never so if you are international, send us a message and we can always look into a shipping quote for you!

  • What should I do with the packaging my order arrives in?

    Our packaging is almost 100% recyclable with the exception of styrofoam in unique cases. 


  • Where are you located and is there an option for local pick up?

    Our studio is located outside of Vancouver. If you are local then you have the option for local pickup when checking out.

  • Do you offer returns or exchanges?

    Due to our products being made to order, we do not accept returns or exchanges. If you should have a question or concern please reach out to us directly at hey@hudsonandoak.com.

  • Can I cancel my order?

    We offer a 4 hour cancellation window after your order has been placed.


  • Do I need Route Shipping Protection Insurance?

    We recommend you add Route to your order, it is a small additional cost and will insure your items in the event of theft, loss or damage. Hudson + Oak is not responsible for uninsured orders in these events. It is also a great tool to track your order every step of the way!